FAQs Archive - Derwent

Q: Do you offer a guarantee on your work?

Yes, all our installations come with a workmanship guarantee. We'll confirm the specific terms as part of your quote.

Q: What maintenance does commercial flooring require?

This varies by flooring type. We'll provide maintenance guidance after installation to help you get the longest life from your floor.

Q: Do you provide flooring for specific sectors like healthcare or education?

Yes, we work across a range of sectors and can recommend flooring that meets specific requirements, such as slip resistance in healthcare or durability in education settings.

Q: What flooring is best for high-footfall areas?

For high-traffic commercial spaces, we typically recommend LVT, carpet tile, or safety flooring, chosen for durability and ease of maintenance. We'll recommend the right option based on your sector and usage.

Q: Do you handle removal of existing flooring?

Yes, we can remove and dispose of existing flooring as part of the project, including responsible disposal in line with waste regulations.

Q: What preparation is needed before installation?

Subfloors need to be clean, level, and dry before installation begins. We'll advise on any preparation work required, including screeding or damp testing, as part of the survey.

Q: Do you offer a site survey before quoting?

Yes, we carry out a full site survey to assess subfloor condition, footfall, and any specific requirements before providing a detailed quote.

Q: Can you work outside normal business hours to avoid disruption?

Yes. We regularly schedule installations out of hours, overnight, or in phases to keep disruption to your business to a minimum.

Q: How long does a typical installation take?

Timescales depend on the size and complexity of the project, but most commercial installations are completed within a few days to a couple of weeks. We'll give you an accurate timeline as part of your quote.

Q: What types of commercial flooring do you install?

We install a full range of commercial flooring, including carpet, carpet tile, LVT (luxury vinyl tile) and safety flooring suited to sectors such as retail, education, healthcare, hospitality and office environments.

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